FAQ’S

FAQ’ S  SHIPPING, DELIVERY & PICK-UP

At John Proffitt Home®, we strive to deliver your purchase with excellent service, every time. We offer Furniture Delivery on applicable products for each order shipping to one address. Your furniture will be delivered by experienced delivery professionals. You will be charged a flat rate based on your delivery area. Deliveries average $300 for 4 chairs, and $350-$550 for 6-10 or more chairs. Items can also be picked up in Fort Worth (Friday’s 10am-2pm by appointment only). PLEASE PROVIDE YOUR PHONE NUMBER ON ALL ORDERS.
We apologize, any orders that need to be delivered to WA, OR, MT, ND, SD, MI, MN, NY, NJ, VT, MA must call John Proffitt Home® directly at 214-616-6369 PRIOR to submitting any order due to delays in delivery.

PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices on-line are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors ,inaccuracies or omissions. All weights and dimensions are approximate due to the hand-crafted nature of each piece. Sorry, NO CUSTOM options available.

OTHER ORDERING INFO

• PLEASE PROVIDE YOUR PHONE NUMBER ON ALL ORDERS.
• All dinning chair orders 500 miles or more from the Fort Worth zip code of 76116 must be in sets of 4 or more.
• All dinning chair orders within 500 miles of the Fort Worth zip code of 76116 you may order in any quantity with pick-up
  available at our location (by appointment only).
• 4 – 8+ Chairs per set
• No expedited or rush orders at this time.
• You may order off-line by calling John Proffitt Home® directly at 214-616-6369
• We do our best to keep our stock numbers current on our website. We will issue a backorder with lead time on any products
  that you order that may not be in stock.
• No holiday delivery guarantees.
• No overseas deliveries.

PRODUCT INFORMATION

• We do not offer any type of custom/modify options at this time – no exceptions.
• All of the cowhide and leathers we use to create our furniture is real, top grain and genuine leather.
• Each piece is hand-crafted from solid hardwood; we never use any pressed wood in our products.
• Approximate seat height is 19″ from floor to the top of the seat/cushion.
• Approximate seat height on your counter stools is 25″ from the floor to the top of the seat/cushion.
• Approximate seat height on your bar stools is 30″ from the floor to the top of the seat/cushion.
• John Proffitt Home® passes the savings on to the customer by offering prices at 50-70% less than chairs at other stores via
  a lean staff with low overhead, and focus on making the very best products with hand-selected, quality materials.
• None of our barstools swivel and there are no moving parts on any of our furniture.
• All of our products are completely assembled with dowel joint construction.
• You may call John Proffitt Home directly at 214-616-6369 with any other questions about our products